Privacy policy.

This policy explains how The Chasing Company ("we", "us") handles personal information in connection with this website and the Chasing Co. service. We operate in Australia and Singapore and aim to comply with the Australian Privacy Act 1988 (including the Australian Privacy Principles) and Singapore's Personal Data Protection Act 2012. If anything here is unclear, ask through the form on the demo page and it comes straight to us.

1. Who we are

The Chasing Company is an accounts-receivable service for businesses, built and run by Kameshraj Gnanaprakasam from Melbourne, Australia and Singapore. It is an independent project and is not yet incorporated, so for the purposes of privacy law the person responsible for the personal information described in this policy is Kameshraj Gnanaprakasam, not a company. Where we process customer ledger data on a customer's instructions, we do so as a processor or intermediary on that customer's behalf.

2. What we collect on this website

If you request a demo or contact us, we collect the information you enter: your name, company, work email address, accounting system, approximate invoice volume, and anything you choose to write in the notes field. Form submissions are delivered to us by Web3Forms, a form-handling service, and stored in our email. If you book a call through the embedded Cal.com scheduler, Cal.com collects the details you enter under its own privacy policy.

We use Cloudflare Web Analytics, which is cookieless and does not fingerprint visitors, to understand page traffic in aggregate. We do not use advertising trackers. The site sets no cookies of its own.

3. What we collect when you use the Chasing Co. service

When a customer connects an accounting ledger, Chasing Co. accesses the invoice, contact, payment and credit-note records the customer authorises, plus the contents of follow-up conversations conducted through the customer's connected email, SMS and WhatsApp channels. This necessarily includes personal information about the customer's own customers — typically business contact names, email addresses, phone numbers and what they say in reply. We process that information only to deliver the service the customer has configured.

4. How we use information

We use information to respond to enquiries, to provide and support the service, to send reminders and reconcile payments on our customers' behalf as instructed, to keep an audit log of what the service did, to improve the service in aggregate, and to meet our legal obligations. We do not sell personal information. We do not use customer ledger data or conversation content to train machine-learning models, and our model providers are contractually prevented from doing so.

5. Where information is stored

Customer data is stored in the region the customer elects at onboarding — Australia or Singapore — and is not replicated across regions. Website enquiries are stored in email systems that may be hosted outside Australia and Singapore. Where we transfer information overseas we take reasonable steps to ensure the recipient handles it consistently with this policy.

6. Who we share information with

We share information with service providers who help us run Chasing Co. — hosting, email delivery, SMS and WhatsApp messaging, form handling, scheduling and model inference — under agreements that restrict their use of the data to providing those services. We may disclose information where required by law, or to protect our rights or the safety of any person.

7. Security

Data is encrypted in transit and at rest. Production access is limited to named personnel using multi-factor authentication and is logged. Ledger connections are read-only by default. Despite these measures no system is perfectly secure, and we will notify affected customers and regulators of any eligible data breach as the law requires.

8. Retention

We keep website enquiries for as long as needed to respond and follow up, and then delete them. Customer service data is retained for the life of the customer account and deleted or returned within 30 days of termination, except where we are required by law to keep records for longer.

9. Your rights

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal exceptions. Individuals whose information we hold on behalf of a customer should contact that customer in the first instance; we will assist the customer in responding. To exercise any right, use the form on the demo page and say what you are asking for. If you are unhappy with how we handle a complaint you may contact the Office of the Australian Information Commissioner or Singapore's Personal Data Protection Commission.

10. Changes

We will update this policy as the service and the law change and will show the date of the last revision at the top of the page.