Product
Four steps, run in order, on every open invoice you have. Below is each one, what it looks like on screen, and where a human is meant to step in.
I
Chasing Co. starts from the ledger you already keep, and asks for nothing beyond it.
Connecting Xero, MYOB or QuickBooks takes about five minutes. Chasing Co. pulls in every open invoice, credit note, contact and payment term and keeps them in sync. The connection is read-only, so it can see all of that and change none of it. If you later turn write-back on, the only two things it will ever write are a matched payment and a note on a contact.
Then the channels: the mailbox Chasing Co. sends from, an SMS number, and a WhatsApp Business line for the customers who only answer there. All three are yours, in your name, and any of them can be switched off on its own.
Ledgers
II
Two invoices can be equally overdue and worth entirely different amounts of your attention.
Chasing Co. scores each open invoice on how that customer has paid you historically, the size and age of the amount, how they are behaving on their other invoices, and what they said in the last thread. A customer who has paid you at day 45 for six years is not a problem at day 30. A customer who asked a question three weeks ago and then went silent is.
What comes out is a worklist, not an aged-debtors report. Who to push today, on which channel, and who to leave alone this week. Override any of it and Chasing Co. takes the correction.
| Invoice | Customer | Amount | Overdue | Risk | Next action |
|---|---|---|---|---|---|
| INV-2291 | Marina South Contractors | S$18,400.00 | +42 d | High | Handover — dispute flagged |
| INV-2318 | Tuas Marine Works | S$7,920.00 | +27 d | High | Reminder IV · SMS |
| INV-2340 | Anson Digital Pte Ltd | S$12,150.00 | +15 d | Med | Reminder III · WhatsApp |
| INV-2356 | Sunrise Education Agency | S$31,000.00 | +8 d | Med | Reminder II · Email |
| INV-2377 | Vayu Travel Group | A$4,260.00 | +3 d | Low | Reminder I · Email |
| INV-2381 | Pasir Panjang Traders | S$9,800.00 | −2 d | Low | Courtesy notice · Email |
III
Chasing Co. writes the way a good credit controller writes: specific, unbothered, and impossible to ignore forever.
A courtesy note before the due date, then a sequence that firms up week by week without ever tipping into rudeness. You approve the cadence before anything runs. Email is the default. SMS comes in when someone has stopped opening email, WhatsApp when that is demonstrably where they answer. Every message carries the invoice number, the amount, the due date and the easiest way to pay, so nobody has to go looking.
Then it reads the reply. A promise to pay moves the next message to just after the promised date. A question gets answered out of the invoice and the delivery docket. A complaint stops the sequence dead and goes to whoever owns that account, with a draft response attached. You will have seen a sample of every message type before a single one goes out.
Good morning Mr Tan — a note from KV Engineering's accounts team. Invoice 2340 for S$12,150.00 fell due on 14 August. Could you let us know when we might expect payment? Happy to resend the PDF if useful.
Hi, we only received half the units for this job. Can you check with Daniel before we pay?
Reply classified as dispute — partial delivery. Pausing reminders on INV-2340. Handing over to Daniel Raj (account owner) with the thread and delivery docket DN-1187 attached.
Thanks for flagging that — I've paused the reminders and passed this to Daniel, who will come back to you directly. Sorry for the back-and-forth.
IV
Money arrives messily. Half a payment, three invoices at once, a reference that means nothing.
Chasing Co. reconciles bank feeds, BPAY references, PayNow and the remittance advices that arrive as email attachments. Clean matches close themselves. Part-payments, overpayments and one transfer covering four invoices get matched with a confidence score, and anything under your threshold waits for a one-click confirmation instead of being guessed at.
Every settlement feeds the 30/60/90-day forecast, which is built invoice by invoice rather than off a blended average. It moves whenever a reply lands or money clears. The number you walk into a board meeting with is this morning's number, not last month's.
| PayNow · SUNRISE EDU | S$31,000.00 | → INV-2356 | 100% |
| BPAY 44120 · Vayu Travel | A$4,260.00 | → INV-2377 | 100% |
| PayNow · PASIR PANJANG | S$9,800.00 | → INV-2381 | 98% |
| GIRO · MARINA SOUTH | S$9,200.00 | → INV-2291 (part) | 91% |
Capabilities
A sequence, not a blast. Courtesy note, reminder, firm reminder, final notice, each on whichever channel that customer actually reads, each stopping the moment they reply or pay. Cadence, wording and stop-rules are set per customer segment, so your best account and your worst payer get treated differently.
Every reply is sorted into promise to pay, question, dispute, out-of-office, wrong contact or bounce, and each one has a defined behaviour. A promise reschedules. A question gets answered from the invoice and the delivery documents. A wrong contact triggers a hunt for the right one. Anything Chasing Co. is not sure about goes to a person rather than being handled badly.
Payments are matched back to invoices from bank feeds, BPAY references, PayNow and remittance emails. One transfer covering six invoices gets split correctly. A short-pay gets flagged with the likely reason, usually a credit note or a disputed line. Matches above your confidence threshold post to the ledger on their own; the rest wait.
A contested invoice is never chased again. It goes to the named account owner with the whole thread, the delivery and pricing documents and a drafted reply, and it sits there until they decide. Chasing Co. does not argue with your customers, because it does not know the facts of the job and should not pretend to.
What each customer owes right now, how they have paid you over the years, and which handful of them represent most of your risk. Chasing Co. flags the ones whose behaviour has shifted, paying slower, querying more, replying shorter, while the balance is still small enough to do something about.
A rolling 30/60/90-day view of what is coming in, built from the payment probability of each individual invoice and published with a confidence band rather than false precision. Exports into whatever cash model you already run, and refreshes every time the ledger moves.
Integrations
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We connect read-only, score what's outstanding, and show you the messages Chasing Co. would have sent this week and who would have got them.